Edgware Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Edgware Cleaners provides cleaning services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Company means Edgware Cleaners, the cleaning service provider.
Client means any individual, business, or organisation that requests or receives services from the Company.
Services means any cleaning or related services provided by the Company to the Client, whether on a one-off, occasional, or regular basis.
Premises means the property or location where the Services are to be carried out.
Cleaner means any employee, worker, or subcontractor engaged by the Company to deliver the Services.
2. Scope of Services
2.1 The Company provides cleaning and related services as agreed with the Client at the time of booking, which may include regular domestic cleaning, commercial cleaning, end-of-tenancy cleaning, deep cleaning, and other agreed tasks.
2.2 The specific scope of work for each booking will be confirmed by the Company, based on the information provided by the Client. The Company reserves the right to adjust the quotation or refuse work if the information supplied by the Client is incomplete or inaccurate.
2.3 The Company does not undertake any services that are unsafe, unlawful, or beyond the reasonable skill and equipment of its Cleaners. This includes, without limitation, work at excessive heights, tasks requiring specialist training or certification, or the handling of hazardous or illegal materials.
3. Booking Process
3.1 A booking is made when the Client requests Services from the Company and the Company confirms acceptance of that request. Confirmation may be given in writing or verbally.
3.2 All bookings are subject to availability. The Company makes no guarantee that a particular time slot, date, or Cleaner will be available.
3.3 The Client must provide accurate information regarding the Premises, the size and condition of the property, and any specific requirements. This information will form the basis of the quotation and the booking.
3.4 The Client is responsible for ensuring that access to the Premises is available at the agreed time. If the Cleaner is unable to gain access, waiting time or a missed-appointment charge may be applied in accordance with these Terms.
4. Quotes and Pricing
4.1 Any price estimates or quotations provided by the Company are based on the information supplied by the Client and on the assumption of normal levels of use, occupancy, and soiling for similar properties in the service area.
4.2 The Company reserves the right to revise the quoted price if the information provided is inaccurate, if the condition of the Premises differs significantly from that described, or where additional work is requested by the Client.
4.3 Unless otherwise stated, prices quoted include labour and standard cleaning materials and equipment supplied by the Company. Any additional costs, such as parking fees or congestion charges, may be added to the invoice where applicable.
5. Payments
5.1 The Client agrees to pay the Company the agreed charges for the Services, together with any applicable taxes or additional charges as notified by the Company.
5.2 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or may invoice after completion of the Services, depending on the nature and frequency of the work.
5.3 For regular ongoing services, the Company may invoice weekly, fortnightly, or monthly as agreed, and payment must be made by the due date stated on the invoice.
5.4 The Company reserves the right to suspend or cancel Services where payment is overdue, and to charge interest and reasonable recovery costs on late payments as permitted under UK law.
5.5 The Client must not make cash payments directly to the Cleaner unless such method has been expressly authorised by the Company in advance. The Company is not responsible for any payments made directly to Cleaners in breach of this clause.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a one-off or regular booking by providing notice in accordance with this clause.
6.2 Unless otherwise stated at the time of booking, the Company requires at least 24 hours notice for cancellation or rescheduling of a visit. Where less than the required notice is given, the Company reserves the right to charge a cancellation fee up to the full value of the booked Services.
6.3 If the Cleaner is unable to access the Premises at the agreed time, or access is unduly delayed, this will be treated as a late cancellation and may incur a charge in accordance with clause 6.2.
6.4 The Company may cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to staff sickness, severe weather, transport disruption, or other operational issues. In such cases, the Company will offer an alternative appointment where possible, and any prepayments for the affected visit will be applied to the rescheduled booking or refunded.
6.5 For ongoing regular services, either party may terminate the arrangement by giving reasonable written notice, typically not less than 14 days, unless otherwise agreed.
7. Client Obligations
7.1 The Client must provide safe and reasonable access to the Premises, including any keys, security codes, or entry instructions necessary to perform the Services.
7.2 The Client must ensure that the Premises are safe for work and comply with all relevant health and safety regulations. This includes the proper functioning of essential utilities such as water, electricity, and lighting.
7.3 The Client must inform the Company of any hazards, risks, or special requirements relating to the Premises, including but not limited to fragile items, valuable property, alarm systems, pets, or areas that are restricted or require particular care.
7.4 The Client must store and secure any items of particular value or sensitivity prior to the visit. The Company does not accept responsibility for items left in precarious positions or for pre-existing damage.
7.5 The Client agrees not to engage or employ any Cleaner introduced by the Company for private arrangements outside of the Company during the period of service and for a reasonable period thereafter, unless agreed with the Company.
8. Standards of Service
8.1 The Company aims to provide Services with reasonable care and skill and in accordance with generally accepted industry standards for cleaning services in the UK.
8.2 If the Client is dissatisfied with any aspect of the Services, the Client must report the issue to the Company as soon as reasonably practicable, and in any event within 24 hours of the visit. The Company will review the matter and, if appropriate, arrange for a re-clean of the affected areas or offer another proportionate remedy.
8.3 The Company is not obliged to provide a remedy where the Client fails to report issues within the specified time, where the problem arises from circumstances outside the Companys control, or where the complaint is of a minor or subjective nature.
9. Liability and Insurance
9.1 The Company will maintain appropriate insurance cover for its cleaning activities, including public liability insurance, in line with industry practice.
9.2 The Companys liability for any loss or damage arising from the provision of the Services shall be limited to direct losses and shall not exceed the value of the specific visit during which the loss or damage occurred, except where such limitation is not permitted by law.
9.3 The Company shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
9.4 The Company shall not be liable for any wear and tear, pre-existing damage, or defects in the Clients property. The Companys Cleaners will use reasonable care but are not responsible for damage caused by inherent defects, poor condition, or incorrect installation of fixtures, fittings, furnishings, or appliances.
9.5 The Client must notify the Company of any alleged loss or damage as soon as possible, and in any event within 24 hours of completion of the relevant visit. The Client must allow the Company reasonable opportunity to inspect the damage and, where appropriate, to make an insurance claim or remedy the issue.
9.6 Nothing in these Terms shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matters where liability cannot lawfully be limited or excluded.
10. Waste and Environmental Regulations
10.1 The Company will handle general domestic and light commercial waste arising from routine cleaning in accordance with applicable UK waste and environmental regulations.
10.2 The Company is not licensed to remove or dispose of certain types of waste, including but not limited to clinical waste, hazardous substances, chemical waste, asbestos, construction debris, or large quantities of commercial waste. The Client is responsible for arranging appropriate specialist disposal of such items.
10.3 The Client must not request Cleaners to remove or dispose of any materials that are restricted under UK waste regulations or that may pose a risk to health, safety, or the environment.
10.4 Where the Company agrees to remove bagged waste generated during the cleaning, this will be on a limited basis and subject to local regulations. The Company may refuse removal if the quantity or nature of the waste is excessive or unsuitable for standard disposal routes.
10.5 The Company aims to work in an environmentally responsible manner and may use products and methods intended to minimise environmental impact, subject to the Clients reasonable requirements and any specific health or allergy considerations notified in advance.
11. Health and Safety
11.1 The Company and its Cleaners will follow reasonable health and safety practices while carrying out the Services.
11.2 The Client must not request or require Cleaners to undertake tasks that are unsafe or contrary to health and safety guidelines, such as working from unsafe ladders, moving excessively heavy furniture without assistance, or handling hazardous substances without appropriate controls.
11.3 The Client must ensure that any equipment or cleaning products supplied by the Client for use by the Cleaners are safe, in good working order, and suitable for the intended purpose.
12. Keys, Security and Confidentiality
12.1 Where the Client provides keys or access codes to the Company, these will be handled with reasonable care and used solely for the purpose of providing the Services.
12.2 The Company will take reasonable measures to maintain the security and confidentiality of Clients details, including address and access information, in accordance with applicable data protection law.
12.3 The Client is responsible for notifying the Company promptly of any changes to locks, alarm codes, or access arrangements that may affect the provision of Services.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, accidents, or acts of government.
13.2 In such circumstances, the Company will use reasonable endeavours to resume Services as soon as reasonably practicable.
14. Variations to Terms
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Updated versions will apply to new bookings from the date of publication or notification.
14.2 For ongoing regular Clients, the Company will provide reasonable notice of any material changes to the Terms. Continued use of the Services after such notice will constitute acceptance of the updated Terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the Services, subject to any mandatory rights that consumers may have to bring claims in their local courts under applicable consumer protection legislation.
16. General Provisions
16.1 If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written confirmation or agreement issued by the Company, constitute the entire agreement between the parties in relation to the Services, and supersede all prior discussions, correspondence, or understandings.
